Product Return

General: 
  • If you place an order in electronic form through the website you are using, you are deemed to have accepted the pre-notification form and the user agreement.
  • Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other legislation in force with regard to the sale and delivery of the products they purchase.
  • Cargo charges, which are the product shipping cost, will be paid by the buyers.
  • Each purchased product will be delivered to the person and / or organization at the address indicated by the buyer, not exceeding the legal period of 30 days. If the product is not delivered within this time, Buyers may terminate the contract.
  • The purchased product must be delivered in full and in accordance with the specifications specified in the order and, if available, together with documents such as the warranty document and the instruction manual.
  • If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this. The total price must be returned to the Buyer within 14 days.
  • IF PAYMENT IS NOT MADE FOR THE PURCHASED PRODUCT: 
  • If the buyer cannot pay for the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product terminates.
  • SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD: 
  • If it is determined that the credit card used by the buyer has been used unauthorized by the unauthorized persons after the delivery of the product and the item sold is not paid to the seller by the related bank or financial institution, the buyer is obligated to return the product to the SELLER within 3 days; in such cases the cargo expenses shall be paid by the SELLER.
  • IF THE PRODUCT CAN NOT BE DELIVERED ON TIME BECAUSE OF UNFORESEEN REASONS: 
  • If there is a force majeure that the seller cannot predict and the product cannot be delivered on time, the situation is reported to the Buyer. The buyer may request the cancellation of the order, the replacement of the item with a similar product, or the deferral of the delivery until the situation returns to normal. If the buyer cancels the order and if the payment has been made in cash, this fee shall be refunded within 14 days of cancellation. If the buyer made the payment by credit card and cancelled, the product fee will be returned to the bank within 14 days from the cancellation, however the it may take 2-3 weeks for the bank to transfer the amount to the buyers account.
  • BUYERS OBLIGATION TO CHECK THE PRODUCT: 
  • The Buyer shall inspect the contractual goods / service before accepting the delivery and shall not accept crushed, broken, torn or damaged and defective goods / services from the cargo company. The accepted goods / service shall be deemed to be undamaged and sound. PURCHASER must carefully protect the goods / service after delivery. If the right to withdrawal will be used, the goods / services should not be used. The invoice must be returned together with the product.
  • ABOUT THE RIGHT OF WITHDRAWAL:
  • The PURCHASER, within 14 (fourteen) days from the date of delivery of the goods purchased to himself/herself or to the person/organization in the address provided, may use the right to withdrawal from the contract without any legal or criminal liability, and without any justification, provided that the PURCHASER informs the SELLER using the contact information given below.
  • CONTACT INFORMATION FOR NOTIFYING THE SELLER ABOUT THE RIGHT OF WITHDRAWAL:
  • COMPANY: GESPA Konfeksiyon Hazır Giyim Aksesuar San. ve Tic. A.Ş.
  • NAME / TITLE: Random
  • ADDRESS: Çekirge Caddesi.Dilek Apartmanı.A Blok NO:93 Daire.1 Osmangazi/Bursa TÜRKİYE
  • E-MAIL: shop@randomstores.com 
  • TEL: +90 (224) 280 25 00
  • FAX: +90 (224) 280 25 25

  • TERM FOR THE RIGHT OF WITHDRAWAL:
  • If the purchaser has purchased a service, 14 day period starts from the date the contract is signed. Even before the end of the period of the right to withdrawal, the right of withdrawal cannot be used in the service contracts whose service started with the approval of the consumer.
  • The costs arising from the use of the right of withdrawal belong to the SELLER.
  • In order to use the right of withdrawal, it must be notified within 14 (fourteen) days by written notice, by registered mail, fax or e-mail addressed to the SELLER and the product should not have been used according to the provisions of “Products for which the right of withdrawal can be used”.
  • USE OF THE RIGHT OF WITHDRAWAL: 
  • 3. The product invoice (If the invoice of the item, which will be returned, is a corporate invoice, the item must be sent along with the return invoice that the corporation arranges for returning. Order refunds issued on behalf of the corporation will not be able to be completed if RETURN INVOICE is not issued),
  • return form, packaging of the products to be returned, any standard accessories should be returned in full and without any damages.
  • RETURN CONDITIONS:
  • After receiving notification related to the right of withdrawal, the SELLER is obliged to return the documents which put the purchaser under debt and the total amount to the PURCHASER within 10 days at the latest from the receipt of the notification and is obligated to receive the goods returned by the Purchaser within 20 days.
  • If there is a reduction in the value of the goods due to the fault of the PURCHASER or if the return becomes impossible, the PURCHASER is obliged to compensate the damages of the SELLER in the amount of his/her defect. However, the PURCHASER shall not be liable for any alteration or deterioration due to the proper use of the goods or products within the period of the right of withdrawal.
  • If the right of withdrawal is used, the discount amount used within the scope of the campaign will be cancelled if it falls below the campaign limit amount set by the SELLER.
  • DEFAULT CRITERIA AND LEGAL CONSEQUENCES
  • The PURCHASER agrees, declares and undertakes that if he/she made the payment with credit card and is in default, he / she will pay interest and be liable to the bank within the framework of the credit card agreement between the card holder bank. In this case, the concerned bank may apply for legal remedies, may charge the cost of the expenses and the proxy fee from the PURCHASER and if the PURCHASER defaults, he / she agrees to pay the damages and losses suffered by the SELLER due to delayed performance.

    You can use online single payment or online instalment options with your credit cards that you will use at our site. Funds will be deducted from your credit card during your online payments at the end of your order.